Adding a subscriber (end-customer)

To enable a subscriber to manage the router using the Android or iOS application, you must add a subscriber profile in cnMaestro and send an invitation to the subscriber.

• Adding a subscriber service profile

• Adding a subscriber

• Claiming the Home Mesh Router

Adding a subscriber service profile

1. Navigate to the Manage Service Providers > Managed Subscribers > Subscriber Service Profiles tab.

   

2. Click Add New.

   Enter the details in the Add Subscriber Service Profile window and select the Home Mesh Router configuration to which you want to associate with the subscriber service profile.

   Configure the following parameters:

   

   Table 1: Subscriber Service Profile parameters

   Parameter	Description
   Name	Name of the subscriber service profile.
   Scope	Specifies the availability of the subscriber service profile across managed accounts. The following values are supported: Base Infrastructure—Subscriber service profile is available only for the global account. It is not shared with other managed accounts. Shared—Subscriber service profile is shared across all managed accounts. It can be mapped to devices in the managed account, but it cannot be modified. To modify the configuration, it must be copied into the managed account and then updated. Managed Account—Subscriber service profile is available only for that specific managed account. Note: Once the scope has been configured on a subscriber service profile, it cannot be modified.
   Description	Brief description for the subscriber service profile.
   Download (Mbps)	Download speed (in Mbps) configured for the profile. Subscribers that are onboarded to this profile will be restricted to this download speed.
   Upload (Mbps)	Upload speed (in Mbps) configured for the profile. Subscribers that are onboarded to this profile will be restricted to this upload speed.
   Type	Displays the device type as RV22 Home Mesh. This field cannot be modified.
   Device Configuration	Specifies the Wi-Fi AP group (created for Home Mesh Router) that must be associated with the service profile. Select the group from the drop-down list.
   Subscriber App Branding	Specifies the cnMaestro Subscriber application branding that must be used in this profile. All routers sent to subscribers in this service profile will have the selected branding logo and information. Select the required branding from the drop-down list. If no branding is proesent, create one by clicking the add () icon. See cnMaestro Subscriber application branding for more information.

3. Click Save.

Adding a subscriber

4. Click the Subscribers tab on the Managed Subscribers page.

   

5. Click Add New.

6. In the Add Subscriber window, configure the details of the subscriber in the Basic Information section.

   

   Table 2: Subscriber > Basic tab parameters

   Parameter	Description
   Full Name	Name of the subscriber.
   Scope	Specifies the availability of the subscriber across managed accounts. The following values are supported: Base Infrastructure—Subscriber is available only for the global account. It is not shared with other managed accounts. Shared—Subscriber is shared across all managed accounts. It can be mapped to devices in the managed account, but it cannot be modified. To modify the configuration, it must be copied into the managed account and then updated. Managed Account—Subscriber is available only for that specific managed account. Note: Once the scope has been configured on a subscriber, it cannot be modified.
   Email ID	Email address of the subscriber.
   Phone Number	Phone number of the subscriber.
   Customer ID	Unique ID for the subscriber.
   Address	Address of the subscriber where the routers will be installed.

7. Click Next.

   The Service Configuration tab is displayed.

   Select the subscriber service profile to be associated with this subscriber from the Service Profile drop-down list.

   

8. Click Save.

   A new tab, Devices appears, where you can link (or claim) the Home Mesh Router to the subscriber. See Claiming the Home Mesh Router.

   The cnMaestro Subscriber application invitation email is sent to the subscriber with the link to join the account.

   After the email is sent, you must follow the steps in Logging in to the cnMaestro Subscriber application to accept the invitation and join the account to manage the routers in the cnMaestro Subscriber application.

9. Click Devices.

   

10. Select one of the following options in the Deployment Type field:

    • Fiber—Select the Optical Network Unit (ONU) device that you want to associate with the subscriber's router by searching in the ONU search box.

    • Fixed Wireless—Select the Subscriber Module (SM) device that you want to associate with the subscriber's router by searching in the SM search box.

    • Home Site—Select the home site that you want to associate with the subscriber's router by searching in the Home Site search box. For more information on creating a site, see cnMaestro Cloud User Guide.

11. Before linking the Home Mesh Router to the subscriber, click Save.

Claiming the Home Mesh Router

After adding a subscriber profile and a subscriber, you must now associate the Home Mesh Router to the subscriber by claiming the router in cnMaestro.

To claim the router, complete the following steps:

1. Navigate to the Manage Service Providers > Managed Subscribers > Subscribers tab.

2. In the list of subscribers, click the subscriber name for which you want to associate the Home Mesh Router.

3. Click the Devices tab.

4. In the RV22 Home Mesh section, click Add New.

   

   The Link Subscriber window appears.

5. In the Link Subscriber window, link the Home Mesh Router to the subscriber by any of the following methods:

   • To claim a new router that is not onboarded to cnMaestro, select the Claim new and assign option and enter the serial number of the device to be claimed.

     You can claim multiple routers by adding multiple serial numbers.

     

   • To claim a router that is already onboarded to cnMaestro, select the Search for inventory and assign option.

     Enter the details of the router to be claimed.

     

6. Click Assign.

   The assigned router appears in the Devices section.

   

   Note Click the unlink () icon to unlink the router from the subscriber.