Managing subscribers (end-customer)

To enable a subscriber to manage the router using the Android or iOS application, you must add a subscriber profile in cnMaestro and send an invitation to the subscriber.

This pocess involves the following actions:

1. Adding a Subscriber Service Profile

2. Adding a subscriber

   1. Modifying the owner details for the Subscriber App

3. Claiming the Home Mesh Router

Adding a Subscriber Service Profile

To add a subscriber service profile, complete the following steps:

1. Navigate to the Manage Services > Managed Subscribers > Subscriber Service Profiles tab.

   The Subscriber Service Profiles page appears.

   

2. Click Add New.

   The Add Subscriber Service Profile window appears.

   

3. Select the Home Mesh Router configuration to which you want to associate with the subscriber service profile and configure the parameters as described in Table 1.

   Table 1 Subscriber Service Profile parameters

   Parameter	Description
   Name	Name of the subscriber service profile.
   Description	Brief description for the subscriber service profile.
   Download (Mbps)	Download speed (in Mbps) configured for the profile.
   Upload (Mbps)	Upload speed (in Mbps) configured for the profile.
   Type	Displays the device type as RV22 Home Mesh. This field cannot be modified.
   Device Configuration	Specifies the Wi-Fi AP group (created for the Home Mesh Router device type) that must be associated with the service profile. Select the group from the drop-down list.
   Subscriber App Branding	Specifies the cnMaestro Subscriber application branding that must be used in this profile. All routers sent to subscribers in this service profile contain the selected branding logo and information. Select the required branding from the drop-down list. If no branding is present, create one by clicking the add () icon. See cnMaestro Subscriber application branding for more information.

4. Click Save.

Adding a subscriber

5. Click the Subscribers tab on the Managed Subscribers page.

   

6. Click Add New.

   The Add Subscriber window appears.

   

7. In the Add Subscriber window, configure the details of the subscriber in the Basic Information section, as described in Table 2.

   Table 2 Subscriber > Basic tab parameters

   Parameter	Description
   Full Name	Name of the subscriber.
   Email ID	Email address of the subscriber. This email address receives the invitation to join the Home Mesh Router (RV22) site. Through this email address the user will be able to access and manage the router as a primary user and invite other users (secondary users), through the mobile application, to manage the routers. Note You can edit this email address at anytime. However, editing this email address will remove all existing users, both primary and secondary. For information about how to modify the email ID, refer to Modifying the owner details for the Subscriber App.
   Phone Number	Phone number of the subscriber.
   Customer ID	Unique ID for the subscriber.
   Address	Address of the subscriber where the routers will be installed.

8. Click Next.

   The Service Configuration tab is displayed.

   

9. Select the subscriber service profile to be associated with this subscriber from the Service Profile drop-down list.

10. Click Save.

    A new tab, Devices appears, where you can link (or claim) the Home Mesh Router to the subscriber. See Claiming the Home Mesh Router.

    The cnMaestro Subscriber application invitation email is sent to the subscriber with the link to join the account.

11. Click Devices.

    

12. Select one of the following options in the Deployment Type field to filter the available deployment types:

    • Fiber—Select the Optical Network Unit (ONU) device that you want to associate with the subscriber's router by searching in the ONU search box.

    • Fixed Wireless—Select the Subscriber Module (SM) device that you want to associate with the subscriber's router by searching in the SM search box.

    • Home Site—Select the home site you want to associate with the subscriber's router by searching in the Home Site search box. To add a home site, see Adding a Home Site.

13. Before linking the Home Mesh Router to the subscriber, click Save.

Modifying the owner details for the Subscriber App

You can modify the owner details for the Subscriber App by modifying the email ID.

To modify the email address, complete the following steps:

1. Navigate to the Manage Services > Managed Subscribers > Subscribers tab.

2. In the list of subscribers, click the subscriber name for which you want to modify the email ID.

   The corresponding subscriber details are displayed.

   

3. Under the Email parameter, click Change Owner.

   The Change Owner window is displayed.

   

4. Enter the new email ID for the subscriber.

5. Click Update.

Claiming the Home Mesh Router

After adding a subscriber profile and a subscriber, you must now associate the Home Mesh Router to the subscriber by claiming the router in cnMaestro.

To claim the router, complete the following steps:

1. Navigate to the Manage Services > Managed Subscribers > Subscribers tab.

2. In the list of subscribers, select the subscriber name for which you want to associate the Home Mesh Router.

3. Click the Devices tab.

4. In the Add Devices to Subscriber section, click Add New.

   

   The Link Subscriber window appears.

5. In the Link Subscriber window, link the Home Mesh Router to the subscriber by using any of the following methods:

   • To claim a new router that is not onboarded to cnMaestro, select the Claim new and assign option and enter the serial number of the device to be claimed.

     You can claim multiple routers by adding multiple serial numbers separated by commas.

     

   • To claim a router that is already onboarded to cnMaestro, select the Search for inventory and assign option.

     Enter the details of the router you want to claim.

     

6. Click Assign.

   The assigned router appears in the Add Devices to Subscriber section.

   

   Note Click the unlink () icon to unlink the router from the subscriber.